FAQ/Policies
What do I need to bring to my appointment?
We kindly ask for everyone to bring in a copy of their Rabies, and Kennel cough (Bordetella) vaccine. We will also look for their distemper, and/or the DHPP combo vaccine.
What time are drop off/pick ups?
Grooming - Drop off between 8-10am (by appointment only). We will call/text you when done
Daycare/Boarding - Drop off between 7-10am, Pick up 2-5:30pm Monday - Friday
What is your cancellation policy?
For all of our services, we REQUIRE a 24 hour notice for rescheduling/cancellation. (Grooming) Anyone that no-call no-shows will be charged full service, and we will need you to come in and pre-pay for next appointment.
Do you require a deposit for boarding?
All new clients are required to make a 30% non-refundable deposit over major holidays and school vacation weeks upon booking. We will then take full payment 7 days before drop-off. Cancelling within a 72-hour window, you will forfeit payment. (NO REFUNDS)
Do you take in in-tact males/females?
Unfortunately, all dog's for daycare/boarding are required to be fixed after 1 year of age. For females, they cannot come during their heat cycle (active bleeding) and up to 2 weeks after (their fertile window)
What is used in your daycare yards?
In both of our daycare yards we use artificial turf. This allows for easy cleanup, less mess, no mud during rainy days/mud season and no digging! Water/pee drains right through, allowing for no buildup/puddles to form to roll in. Our turf is cleaned off with WysiWash to always have a fresh smell and get rid of any bacteria! With this, there is also no sticks, rocks or any other foreign objects/creatures to be eaten during daycare hours!